Manager - Renewals Management

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies from startups to public companies that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

The Manager, Renewal Desk will lead a team of senior analyst renewals responsible for managing and driving the end-to-end renewals process for the North American organization. This new role is critical in ensuring high customer retention, optimizing revenue through timely renewals, and maintaining strong relationships with both customers and internal stakeholders.

The ideal candidate will have a proven track record of managing renewal processes, high volume of mid-market and enterprise customer renewals, a deep understanding of customer success strategies, and excellent leadership skills. This role will report to Sr Director, Customer Success for North America.

What youll do? Team Leadership and Development

• Manage, mentor, and develop a team of renewal analysts, ensuring alignment with organizational goals.
• Establish performance metrics and foster a results-driven culture.
• Provide training and development opportunities to improve team skills in negotiations, customer relationship management, and process efficiency.

Renewals Management

Customer Engagement

Data-Driven Strategy

Cross-Functional Collaboration

Note : This role functions in the US shift.

Qualifications

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Locations : Bengaluru, India