Senior Travel ConsultantIGT Solutions • Gurgaon (division)

Senior Travel Consultant

IGT Solutions • Gurgaon (division)

5 days ago

Job description

Job Title : Airline Ticket Refund Executive

Location : Pune / Gurugram

Experience : 4+ Years

Employment Type : Full-time

Job Summary

We are looking for a detail-oriented Airline Ticket Refund Executive to manage end-to-end refund requests for airline bookings. The ideal candidate should have hands-on experience in Airline Refund Processing , with good knowledge of ticketing systems. Strong communication skills and proficiency in Excel and MS Word are essential for this role.

Key Responsibilities

Process airline ticket refunds accurately according to airline policies and fare rules.
Review PNRs, fare calculations, waiver codes, and refund eligibility.
Coordinate with airlines, internal teams, and travel agents to validate refund requests.
Maintain and update refund tracking reports and documentation in Excel / Word .
Handle customer queries via email or call with clear and professional communication.
Ensure timely resolution of refund cases to meet SLA timelines.
Identify incorrect or duplicate transactions and ensure corrective action.
Support audit and compliance requirements as needed.

Required Skills

4+ years of experience in Airline Refund / Ticketing / GDS / Travel Process .

Good understanding of refund rules , fare types, penalties, and waiver processing.

Proficiency in MS Excel (VLOOKUP, filters, pivot — preferred) and MS Word .

Strong communication and coordination skills (written & verbal).

Attention to detail and ability to manage multiple cases at once.

Good to Have

Experience working with GDS (Amadeus / Sabre / Galileo).

Knowledge of BSP / ARC processes.

Exposure to airline customer support or travel agency back office.

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Senior Consultant • Gurgaon (division)