Job descriptionAct as the primary process expert for designated OTC sub-processes (e.g., Order Management, Invoicing, Collections, Credit, Cash Application, Claims and DeductionsEvaluate current processes to identify inconsistencies, inefficiencies, and control gapsProvide inputs in developing Project charters and evaluating value caseProvide process and data inputs to Business analysts in developing standardized global process maps, policies, playbooks and DTPs as per GPO model & BPQMS standardsEngagement with consultants to supply data, perspective, and additional process information as requiredValidate that process designs align with compliance, audit, and governance frameworksPartner with Business Analysts to translate business practices into globally consistent process standardsInterface with Governance leads, Business analysts, external partners, Service delivery and other cross functional teams8+ years in Order to Cash operations, process design, or governance rolesStrong understanding of E2E OTC process landscape and its dependencies (Finance, Sales, Master data, Supply Chain).Proven experience in process standardization and control framework implementationStrong analytical and problem-solving capabilities with attention to detail