Aecom - Manager - People Services

Job Description :

The People Services team is a centralized Human Resources shared services function, delivering seamless, responsive, high-quality information and transaction service based on the Workday platform.

People Services is focused on delivering support for a variety of HR activities, with an emphasis on core people processes related to life cycle management of employees (onboarding, exit management, payroll and employee changes), complex query resolution and policy advice.

The key objectives are to ensure accurate data on the Workday, downstream systems like ADP payroll, Oracle, whilst delivering exceptional customer service, providing support to HR and employees at all levels on complex matters.

The People Services Lead role is responsible for delivering a service delivery framework which supports our strategy through collaboration, stakeholder engagement, best in class customer service, quality and compliance.

Key Responsibilities :

• Lead People Services team executives for onboarding, exit and employee lifecycle transactions for India.
• Ensure data integrity in Workday and compliance with global standards.
• Drive a culture of quality and high performance, with a focus on team collaboration, simplicity, and continuous improvement, driving excellent customer experience.
• Ensure services provided are fit-for-purpose, business focused and aligned with the HR People Strategy.
• Drive change for process improvements and efficiencies.
• Provide thought leadership and be responsible for the delivery of a high performing, customer focused and agile People Services function.
• Drive a culture of quality, continuous improvement and customer service across the People Services function to include people, systems, and processes.
• Partner and collaborate with GBS Team leads and HR Business Partners to ensure a global approach is taken to service delivery.
• Understand local business drivers and operational needs, ensure where appropriate these are incorporated into service delivery.
• Lead special projects, ensuring the transition from project to business is seamless.
• Monitor and report on SLAs and KPIs to track and improve service delivery performance.
• Lead, inspire, motivate and up-skill the People Services teams to ensure People Services is a highly performing function.
• Accountable for ensuring resource levels within the function enable an agile workforce which can respond to changing volumes and business expectations.
• Ensure adherence to internal controls and external regulatory and audit requirements, including SOX Proven experience in leading an HR Shared Services team within a global or matrixed organization.
• Postgraduate in HR with 15 years of experience in managing employee services.
• Deep understanding of employee life cycle processes and shared service operations within the India region.
• Strong focus on employee experience and customer service.
• Experienced in stakeholder engagement and influencing at senior levels.
• Experience working with Workday (or similar HCM platforms), Oracle and ADP Global View or similar systems.
• Knowledge of compliance requirements including SOX.
• Ability to manage competing priorities in a fast-paced environment.
• Experience reporting on metrics / SLAs / KPIs to monitor and continuously improve the HR service.

Key Competencies :

(ref : iimjobs.com)