Company Overview :

ZenTrades ( ) is an innovative SaaS start-up founded by alumni from UW Madison and UC Berkeley. Our mission is to revolutionize the Field Service Management domain with an AI-powered assistant that enhances sales metrics and operational efficiency for service businesses. We aim to empower contractors by providing actionable insights and streamlining their workflow.

Why Join ZenTrades?

Be part of a high-growth team shaping industry standards.

Work directly with founders and senior leadership.

Engage in meaningful projects with opportunities for significant professional growth.

Contribute to cutting-edge technologies and redefine the North American home services market.

Enjoy a dynamic start-up culture that fosters creativity and challenges the status quo.

Role & Responsibilities :

Customer Support & Success :

Resolve customer issues by collaborating with internal teams for optimal solutions.

Proactively engage with existing accounts to drive revenue and achieve targets.

Address support requests promptly via telephone or email.

Strategic & Tactical Guidance :

Analyze customer needs, technical requirements, and challenges.

Position the right product offerings to demonstrate value and drive adoption.

Build and manage the revenue cycle from qualification to closing deals.

Cross-Functional Collaboration :

Work with product, growth, sales, and engineering teams to optimize and execute strategic partnerships.

Assist in strategic planning, market research, and business process documentation.

Project Management :

Track and manage major projects, keeping management updated on progress and concerns.

Handle special projects aligned with key priorities and organizational goals.

Qualifications : Education :

B.Tech / BE / MBA / PGDM or equivalent in any specialization.

Experience :

1-3 years in Account Management or a fast-paced SaaS product start-up environment.

Skills :

Strong written and verbal communication.

Proficient in financial modeling, data analysis, and using MS Office and Google Workspace.

Excellent problem-solving, analytical, and critical thinking skills.

Ability to manage time effectively and adapt to changing priorities.

Attributes :

Entrepreneurial mindset with a passion for start-ups.

Ability to take end-to-end ownership and work independently.

Flexibility to operate in US time zones (5 : 00 pm IST to 3 : 00 am IST from Pune).

Location :

Pune, India (Operating in US time zones)

If you're excited about startups, passionate about customer success, and ready to make a significant impact, we’d love to hear from you!