Sr. Infrastructure Engineer

About Us

Automation Anywhere is a leader in AIpowered process automation that puts AI to work across organizations. The companys Automation Success Platform is powered with specialized AI generative AI and offers process discovery RPA endtoend process orchestration document processing and analytics with a security and governancefirst approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains drive innovation improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AIpowered automation. Learn more at

Role Summary :

We are looking for an L1 / L2 IT Support Engineer to deliver responsive technical assistance manage assets and procurement and ensure smooth daytoday IT operations. The ideal candidate will have experience supporting users across IT systems and tools working with onprem and virtual infrastructure and basic familiarity with modern cloud and security technologies.

Key Responsibilities :

Provide firstlevel technical support for end users across various IT services and systems.

Troubleshoot hardware software and networkrelated issues.

Install configure and maintain operating systems and businesscritical applications.

Log track and resolve service requests using IT ticketing tools.

Perform routine maintenance system health checks and patch updates.

Coordinate with regional and global IT teams to resolve escalations and projectbased tasks.

Support onpremises infrastructure including Windows servers VMware environments and Active Directory.

Assist with IT asset management including inventory tracking allocation and disposal.

Manage procurement activities by coordinating with vendors and internal stakeholders.

Ensure compliance with IT security policies and processes including device hygiene and user access controls.

Additional Advantage :

Exposure to secure cloud infrastructure and IaC (AWS Azure or GCP) with relevant certification is a plus.

Familiarity with enterprise security and identity tools such as Okta CrowdStrike and Microsoft 365 security suite is an added benefit.

Requirements :

5 years of experience in L1 / L2 support or similar technical support roles.

Strong understanding of Windows OS Microsoft Office Suite and basic networking (DNS DHCP TCP / IP).

Experience with VMware Windows Server and Active Directory.

Handson experience with IT ticketing systems and incident documentation.

Ability to manage IT asset lifecycle and coordinate procurement activities.

Exposure to cloud platforms (AWS / Azure / GCP) and IT certifications are desirable.

Familiarity with tools like Okta and CrowdStrike is a plus.

Excellent communication and problemsolving skills.

All unsolicited resumes submitted to any @ email address whether submitted by an individual or by an agency will not be eligible for an agency fee.

Required Experience :

Senior IC

Key Skills

Jenkins,Ruby,Python,Active Directory,Cloud,PowerShell,Windows,AWS,Linux,SAN,Java,Troubleshoot,Backup,Puppet,hardware

Employment Type : Full-Time

Experience : years

Vacancy : 1