Technical Solutions Engineer (TAC)

The TSE works in a non-silo environment, supporting all of Aristas products and the many  network  protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.

Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.

What You'll Do

• Respond to customer product inquiries via telephone or in written, internet-based email.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
• Troubleshoot  problems with hardware equipment and software applications and recommends corrective action.
• Document customer communication and recurring technical issues to support product quality programs and product development.

Qualifications

Education :

Skills Required

Networking Protocols, Linux, Ixia, Tcpdump, Wireshark