Warranty Specialist

Job Title : Warranty Executive

Location : Gurgaon, India

Reporting to : Team Leader, Warranty and After Sales

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Warranty Executive who can help us move even faster.

noon’s mission : Every door, every day.

Job Description

We are seeking a meticulous and customer-focused Warranty Claims Executive to join our team. The Warranty Executive will be responsible for managing warranty claims, ensuring timely resolutions and providing outstanding customer service throughout the process.

Responsibilities

You will :

• Receive and review warranty claims submitted by customers through various channels, including email, phone, and online platforms.
• Verify customer eligibility for warranty coverage based on established policies and procedures.
• Communicate effectively with customers to gather necessary information and documentation.
• To process claims efficiently.
• Collaborate with internal teams, including customer service, sales, and product management.
• To address warranty-related issues and resolve customer concerns.
• Document all interactions and resolutions accurately in the company’s database or CRM system.
• Coordinate with external vendors or manufacturers to facilitate product inspections, repairs, or replacements as needed.
• Follow up with customers to ensure satisfaction with the resolution of their warranty claims.
• Identify trends or patterns in warranty claims to recommend improvements in product quality or customer service processes.
• Assist in developing and implementing warranty policies and procedures to streamline claim processing and enhance the overall customer experience.
• Stay updated on product specifications, warranty terms, and industry standards to provide accurate information and advice to customers.

Qualifications Required

Who will excel?