Risk and Compliance Specialist II

#Greatmindsdontthinkalike : At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber!

About The Role

As a Risk and Compliance Specialist, you will play a pivotal role in ensuring the highest service quality standards, risk mitigation, and compliance within our organization. Your responsibilities will revolve around analyzing data, identifying potential risks, implementing strategies to address compliance issues, and fostering a culture of continuous improvement. This role requires strong analytical skills, problem-solving abilities, effective communication, and a collaborative mindset to work with various organizational stakeholders. The ideal candidate will be proficient in Google Sheets and demonstrate a commitment to execution excellence.

Your Impact In Role

• Analyze metrics, risk factors, and compliance standards to identify areas for improvement
• Develop and implement strategies to enhance service quality, mitigate risks, and ensure compliance with regulatory requirements
• Identify emerging risks and trends, and proactively recommend solutions to mitigate potential impacts on service quality and compliance
• Work on content development in case of gaps in the SOPs / KB pages

Basic Qualifications

Preferred Qualifications

Skills Required

Data Analysis, Collaboration, google sheets , Reporting