Client Support EngineerCareStack - Dental Practice Management • Thiruvananthapuram, Republic Of India, IN
Client Support Engineer
CareStack - Dental Practice Management • Thiruvananthapuram, Republic Of India, IN
8 days ago
Job descriptionCollaborate with cross-functional teams to troubleshoot and diagnose technical issues, ensuring timely and effective resolution. Going through & understanding internal system logs to debug issues. Write database queries needed to troubleshoot and investigate issues. Talking to Customers through email over different issues they might encounter. Monitoring of application availability, performance and initial triage of product-related incidents. Proactively analyze any incidents that occur and ensure these are responded to promptly within agreed SLAs. Redirect any issues requiring further analysis to the product engineering team Perform validations after scheduled changes within specified Maintenance Windows ensuring the Complete regular operational activities to maintain environments with minimal disruption and higher availability. Proactively Monitor Application Components to improve customer experience. Beginner to intermediate level knowledge in MySQL Application / Server log monitoring Linux server administration (basics) Requirements Flexibility to work in shifts. Good understanding of REST API’s and Database Ability to write SQL queries Analyzing application logs Triaging of issues Proficiency in English & being able to communicate in it. Excellent Time Management & Multi-tasking skills. Networking - Basic understanding of networking concepts, including basic protocols, with the ability to troubleshoot and resolve connectivity issues.
Responsibilities :
- Provide implementation support to the Onboarding team, assisting in the smooth integration of our products and services for new clients.
- Address technical inquiries from clients and internal teams regarding system functionality,
configurations, and usage.
functionalities are up and running as desired.
Must-have Skills :
Create a job alert for this search
Support Engineer • Thiruvananthapuram, Republic Of India, IN
Related jobs
Job Title : Openstack Support Engineer with OpenStack, Linux, Kubernetes, Terraform.Location : 100% REMOTE - Offshore India.
Employment Type : Long Term Contract.OpenStack, Linux systems, Kubernetes, T...Show more
Sev1 / Sev2) and contributing to application development.This hybrid role requires strong expertise in Python, TypeScript, AWS services, CI / CD pipelines, and monitoring tools.The ideal candidate shou...Show more
L2 Cloud Support Engineer with Openstack, Kubernetes, Linux, Python, Ansible / Terraform - 100% REMOTE - Contract Role (US Work Hours)
iShift • Thiruvananthapuram, IN
Remote
Last updated: 4 days ago • Promoted
Talkdesk Support and Implementation Engineer (L2 – French Speaking)
Rexus Group • Thiruvananthapuram, IN
Talkdesk Support and Implementation Engineer (L2 – French Speaking).Subcontractor / Remote or Hybrid Support (Based in EMEA).
Level 2 Technical Support & Implementation Assistance.Talkdesk Platform ...Show more
Last updated: 17 days ago • Promoted
Application Support Engineer
Sycamore Informatics Inc. • Thiruvananthapuram, IN
Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show more
Last updated: 30+ days ago • Promoted
Desktop Engineering Support
Luxoft • Thiruvananthapuram, IN
Investigate systemic issues that negatively affect the end user experience, implement solutions that increase productivity.
Work with business partners to understand needs and pain points that impac...Show more
Last updated: 16 days ago • Promoted
Data Center Engineer
Estarta Solutions • Thiruvananthapuram, IN
Job Title : Datacenter Engineer.Estarta is seeking a skilled Datacenter Engineer to support Cisco’s Customer Delivery Engineering function.
The role focuses on delivering high-quality technical solut...Show more
Last updated: 30+ days ago • Promoted
Senior Technical Support Engineer
Atlassian • Thiruvananthapuram, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 8 days ago • Promoted
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc. • Thiruvananthapuram, IN
You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.Prov...Show more
Last updated: 30+ days ago • Promoted
Enterprise Engineer
Estarta Solutions • Thiruvananthapuram, IN
The Enterprise Engineer will be a key contributor within Customer Delivery Engineering, providing support for large-scale solutions and resolving complex technical issues through deep technical exp...Show more
Last updated: 23 days ago • Promoted
Product Support Engineer
Astra Security • Thiruvananthapuram, IN
Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform.
Astra's continuous vulnerability scanner emulates hacke...Show more
Last updated: 6 days ago • Promoted
Technical Support Engineer
Alvaria CX • Thiruvananthapuram, IN
From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer
Atlassian • Thiruvananthapuram, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 21 days ago • Promoted
Contact Center support Engineer
Numeric Technologies • Thiruvananthapuram, IN
Design, configure, and maintain enterprise voice and telephony systems (e.Genesys, Vonage, Amazon Connect, Nice inContact).
Experience & Strong functional knowledge on Salesforce Service Cloud, CTI ...Show more
Last updated: 23 days ago • Promoted
Application Support Engineer (Chat / Email) - Trading Analytics Platform
Smirmatec Private Limited • Thiruvananthapuram, IN
Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months.
Incomplete applications (missing form or recording) will not be considered.SaaS o...Show more
Last updated: 19 days ago • Promoted
Application Support Engineer / Full Stack Support Engineer - Remote Work
techolution • Thiruvananthapuram, IN
Remote
Last updated: 2 hours ago • Promoted • New!
Unix & Cloud Data Support Engineer (ETL / AWS / Java Debugging / India)
Amaris Consulting • Thiruvananthapuram, IN
Amaris Consulting is an independent technology consulting firm with a global footprint, bringing together diverse talents from various backgrounds to deliver innovative solutions to clients worldwi...Show more
Last updated: 22 days ago • Promoted
Technical Support Engineer
Cyvica Technologies • Thiruvananthapuram, IN
Cyvica Technologies Pvt Ltd is a leading cloud and security solutions provider, empowering businesses to adopt Microsoft Cloud with confidence and advanced protection.
We specialize in Azure, Micros...Show more
Last updated: 1 day ago • Promoted
Senior Application Support Engineer
Zeller • Thiruvananthapuram, IN
At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show more
Last updated: 30+ days ago • Promoted
Cloud IAM Engineer
Vertex Agility • Thiruvananthapuram, IN
Job title : Cloud IAM Engineer.Join Vertex Agility — a high-performance, remote-first consultancy shaping the future of identity security and cloud-native automation.
Own and deploy IAM across cloud...Show more
Last updated: 5 days ago • Promoted