Inside Sales Program Operations Lead

Company Description

President Education Company specializes in ‘Edutravel’, a model that combines travel with learning experiences. Partnering with universities in Singapore, Dubai and London, we offer certified programs across diverse fields, integrating academic excellence, industry insights, and cultural immersion. Our programs provide access to top faculty, industry leaders, and hands-on experiences, empowering students and professionals to gain international perspectives and unlock new opportunities.

Role Overview

This is a full-time role at President Education requiring a high-ownership professional who can take complete responsibility for both pre-sales and post-sales operations. The candidate will lead the telecalling / inside sales team to drive student enrollments, execute sales strategies, monitor productivity and ensure strong conversion discipline.

Beyond closures, the role also manages post-enrollment student operations, including documentation, communication, travel coordination and parent engagement, ensuring a smooth and organized journey for every student until departure. The position demands excellent team handling, call quality monitoring, grievance management and cross-functional collaboration.

Key Responsibilities

Lead and motivate the telecalling / inside sales team to achieve monthly enrollment targets

Drive lead nurturing, counseling and conversions through structured follow-ups

Monitor call quality, CRM updates, daily productivity and reporting dashboards

Resolve parent & student queries and ensure a strong customer experience

Coordinate with travel, academic and operations teams post-enrollment

Oversee documentation, payments, pre-departure readiness & student communication

Maintain discipline, ownership & speed of execution across the sales funnel

Desired Candidate Profile

3–5 years of experience in inside sales / admissions / student engagement

Strong experience in team handling and target-driven roles

Excellent communication, persuasion and conflict-management skills

Ability to manage multiple tasks and stakeholders simultaneously

Prior experience in education, study abroad or EdTech is preferred