Microsoft 365 Teams Specialist – Voice & Collaboration

Client : LTIMINDTREE

Job Type : Contract

Job role : Microsoft 365 Teams Specialist – Voice & Collaboration

Experience : 10+ Years

Work Location : Pan India

Payroll on : People Prime World Wide

Notice : 0 to 15 days

Detailed JD : Technical Skills

• Proven hands-on experience in administering Microsoft Teams, including voice functionalities.
• Experience with PSTN and call center integrations with Microsoft Teams.
• Proficiency in PowerShell for automation and troubleshooting.
• Solid understanding of the M365 service landscape and its interfaces.
• Familiarity with ITIL processes and service management tool usage.
• Proficient in using tools like Power BI and QoE (Quality of Experience) reports to monitor system performance, generate actionable insights, and enhance operational efficiency.
• Solid understanding of networking protocols including VoIP, PSTN, and SIP.
• Experienced in configuring Emergency Calling features such as :
• Emergency Calling Policies
• Normalization Rules
• Location-Based Routing (LBR)
• E-911 setup
• Ensuring compliance and governance in enterprise telephony systems.
• Skilled in configuration and troubleshooting of :
• Microsoft Teams Phone System
• Teams Room Systems
• Audio / Video peripherals and related hardware - (Good to Have)

Soft Skills

Certifications