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Operations Head

Operations Head

Talent Sociokolkata, India
13 hours ago
Job description

About Our Client :

Our client, is a Kolkata-based software services and IT solutions company. It delivers tailored software development, IT infrastructure, networking, datacenter implementation, and consulting services to a range of clients.

The company is building core technology platforms and backend engines that power modern financial and enterprise systems. This is a ground-floor opportunity to lead a growing engineering team and help scale a tech-driven business from within.

Role Overview :

A hands-on Operations Head responsible for driving execution, efficiency, and organizational alignment across all business functions. This role focuses on end-to-end operations, HR, administration, and program delivery - working closely with the Promoters to translate strategic intent into measurable on-ground outcomes.

Key Responsibilities :

1. Strategic Execution & Leadership Alignment

  • Collaborate with Promoters to convert strategic plans into operational roadmaps.
  • Ensure timely execution, follow-through, and accountability across departments.
  • Drive cross-functional coordination and act as the internal "execution engine" of the organization.

2. Operations Management & Governance

  • Oversee day-to-day operations, delivery governance, and service standards across business units.
  • Implement process discipline, SOPs, and performance dashboards for visibility and efficiency.

    • 3. Program & Delivery Oversight

  • Lead execution of ongoing client and internal projects.
  • Ensure milestone tracking, team alignment, and adherence to budgets and timelines.

    • 4. Administration & General Management

  • Supervise administrative operations including facilities, procurement, and vendor management.
  • Drive compliance, internal communication, and office infrastructure efficiency.

    • 5. Human Resources & People Operations

  • Partner with HR to oversee hiring, engagement, and performance management.
  • Promote a culture of ownership, process discipline, and performance accountability.

    • 6. Finance & Cost Efficiency

  • Collaborate with finance on budgeting, expense control, and operational metrics.
  • Support profitability through process optimization and cost governance.

    • 7. Client & Delivery Support

  • Ensure delivery excellence and client satisfaction through process efficiency and team readiness.
  • Manage internal escalations and ensure continuity in operations and service delivery.

    • Ideal Profile :

  • 15+ years in IT / FinTech / BFSI services organizations.
  • Proven experience in operations, HR, administration, and delivery oversight.
  • Strong promoter-alignment and execution mindset - thrives on driving outcomes, not strategy alone.
  • Skilled in governance, cross-functional management, and building scalable operational systems.
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    Operation • kolkata, India

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