Salesforce ConsultantFord Motor • Chennai, Tamil Nadu, India
Salesforce Consultant
Ford Motor • Chennai, Tamil Nadu, India
30+ days ago
Job descriptionRequirement Analysis & Solution Design : Conduct interviews and workshops to gather comprehensive insights and document current processes and desired outcomes. Perform gap analysis to identify discrepancies and determine necessary changes and enhancements. Design bespoke Salesforce Sales and Service Cloud solutions that meet customer business requirements and optimize sales and service workflows. Provide strategic guidance and advanced solution design for complex business challenges. Configuration & Customization : Configure Salesforce Service Cloud features including case management knowledge base omnichannel routing entitlements milestones SLAs and service consoles. Customize page layouts fields dashboards and reports to enhance user experience and accessibility. Develop custom applications and components using Apex Visualforce and Lightning components when out-of-the-box features do not meet client requirements (optional but helpful). Data Management & Integration : Integrate Salesforce with other enterprise systems such as marketing platforms ERP systems external databases or third-party applications. Ensure the scalability security and performance of Salesforce implementations. User Training & Support : Create user guides FAQs and support materials. Provide ongoing post-implementation support troubleshooting and system updates to address issues and optimize performance. Performance Analysis & Optimization : Utilize analytics tools to identify trends potential opportunities and customer behavior patterns. Continuously optimize Salesforce solutions based on performance analysis and evolving business needs. Proven experience (typically 2-5 years) as a Salesforce Consultant or Senior Business Analyst with a focus on Sales Cloud and Service Cloud implementations. In-depth knowledge of Salesforce administration and configuration. Demonstrated ability to understand complex business processes and translate them into effective Salesforce solutions. Experience with data migration and system integration projects. Excellent communication presentation and interpersonal skills. Strong analytical and problem-solving abilities. Salesforce certifications such as Salesforce Administrator Sales Cloud Consultant and Service Cloud Consultant are highly desirable.
Description
Preferred Skills & Experience :
- Familiarity with Apex Visualforce and Lightning Web Components (LWC) for custom development.
- Experience with data import tools like Data Loader and Import Wizard.
- Knowledge of integration APIs and middleware.
- Experience with project management methodologies (e.g. Agile Scrum).
- Background in CRM process design and implementation.
- Experience working in service industries such as call centers or customer support.
- A proactive attitude and a commitment to continuous learning and development.
Responsibilities
Key Responsibilities :
Collaborate with stakeholders including sales teams management and IT departments to thoroughly understand specific business requirements sales targets existing processes and pain points.
Configure Salesforce Sales Cloud features such as lead management opportunity tracking sales forecasting and workflow automation.
Plan and execute data migration protocols ensuring accurate transfer of existing customer data from legacy systems into Salesforce Sales and Service Cloud.
Develop and deliver training programs tailored to different user roles ensuring effective system adoption.
Create tailored reports and dashboards to track key performance indicators (KPIs) such as lead conversion rates sales pipeline health revenue forecasts CSAT average handling time and first-contact resolution.
Qualifications
Required Qualifications :
Required Experience :
Contract
Key Skills
Sales Experience,Direct Sales,Hyperion,Financial Services,Financial Concepts,Banking,Oracle EBS,Securities Law,Peoplesoft,Oracle,Financial Management,Workday
Employment Type : Full-Time
Experience : years
Vacancy : 1
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Salesforce Consultant • Chennai, Tamil Nadu, India
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