Description : About the Role
We are seeking a highly motivated and customer-focused Account Manager to manage, retain, and grow revenue across our existing North America customer portfolio.
In this role, you will be responsible for driving customer satisfaction, strengthening long-term relationships, and expanding our footprint through strategic upsell and cross-sell initiatives.
This is an ideal position for someone who thrives in a competitive environment, excels at building trusted client partnerships, and enjoys working with a diverse portfolio of accounts.
Key & Revenue Growth :
- Manage the full customer lifecycle, ensuring high satisfaction, contract renewals, and overall account retention.
Expand Account Footprint :
Identify opportunities to increase product adoption within existing accounts to offset churn and drive revenue growth.Upsell & Cross-Sell :
Meet weekly and quarterly targets for upsell and cross-sell opportunity generation, ensuring a healthy pipeline (3x of target).Customer Partnership :
Understand customers business needs and strategic priorities to position Kaseyas products and services effectively.Relationship Management :
Establish yourself as a strategic, trusted advisor to customers ranging from small to enterprise-level accounts.Forecasting & Reporting :
Maintain accurate forecasts, track account health, and report revenue-impacting risks in a timely Work closely with internal teams - including sales, product, and support - to ensure seamless customer 4-8 years of end-to-end sales or account management experience, preferably in SaaS, IT services, or technology solutions.Proven track record in driving revenue growth, retention, and customer expansion.Strong communication, negotiation, and relationship-building skills.Self-starter with the ability to manage a large portfolio of customers independently.Comfortable working in fast-paced, target-driven environments.Ability to operate efficiently on North America (US) shift timings.Experience managing customers across varied sizessmall, mid-market, and enterpriseis an Health InsuranceBest-in-class Incentive StructureRelocation Support (If applicable)Competitive CompensationTravel AllowanceCab Facility (Pickup & Drop)(ref : iimjobs.com)