Senior Project Manager (Product-Lead) — Education Applications (Daskalos)

Senior Project Manager (Product-Lead) — Education Applications (Daskalos)

Location : India (multi-city)

Function : Product & Delivery

Type : Full-time

Role Summary

Own end-to-end delivery of school / HE applications across multiple campuses with a strong product and solutioning lens. You’ll translate academic and operational needs into scalable processes and configurations, standardize how we implement, and drive adoption across stakeholders—domestic and international.

Key Objectives (First 9–12 Months)

Launch

repeatable, standardized playbooks

for discovery → implementation → change → BAU.

Deliver

on-time, on-budget go-lives

for priority campuses with

±5%

schedule / cost variance.

Achieve

≥90% adoption

of core processes (admissions, enrollment, timetable, grading, fees).

Integrate

Canvas ↔ SIS / ERP ↔ Salesforce ↔ Identity

with audited data flows and RBAC.

Establish measurable

post-go-live governance

(SLAs, KPIs, QBRs) and change control.

Responsibilities

Product & Solutioning

Lead discovery,

to-be process design , and configuration across HE domains : admissions, enrollment / registration, timetable, attendance, assessments / gradebook, fee & payments, library, exam / certification, alumni.

Write lean

PRDs / BRDs , user stories, acceptance criteria; manage backlog and release plans.

Architect end-to-end

application flows and integrations

(APIs, ETL, SSO) across

Digii Campus, Salesforce, Canvas

(and ancillary tools : proctoring, LTI apps, content, payments).

Define

data models, migrations, and cutover

strategies; ensure auditability and data quality.

Delivery & Governance

Run project plans, RAID logs, change control, and

cross-functional orchestration

(IT infra, academics, operations, vendor SIs).

Stand up

repeatable playbooks : discovery templates, configuration checklists, UAT scripts, cutover runbooks, training kits, hypercare playbooks.

Establish

KPIs / SLAs

and dashboards (time-to-launch, defect leakage, adoption, NPS / CSAT).

Drive

change management : communications, training, stakeholder alignment, and benefits tracking.

Stakeholder & Vendor Management

Serve as single-threaded owner with

international partners

and domestic campus leadership.

Lead vendor / SI delivery ( SOWs, timelines, acceptance ), enforce scope, and resolve escalations.

Facilitate

steerco

/ governance forums; provide executive-ready status and decision packs.

Required Experience & Qualifications

8–12+ years

in project / program management delivering

education applications

with strong product ownership.

Demonstrated implementations in higher-ed or K-12 at

multi-site scale

in India (or comparable markets).

Hands-on expertise (configuration + integration) with

at least two

of : Digii (Campus) ,

Salesforce (Education / Service / Experience Cloud) ,

Canvas LMS .

Solid grasp of

HE processes

and regulatory context (data privacy, records, assessments).

Strong command of

integration patterns

(REST / LTI / SIS imports, SSO—SAML / OIDC, Entra ID / AD), data migration, and UAT / hypercare.

Tooling : Jira / Confluence (or equivalent), Miro / Figma for flows, SQL / ETL familiarity a plus.

Methodologies : Agile / Iterative delivery with

stage-gate governance ; Prosci / ADKAR familiarity helpful.

Excellent written / verbal communication; executive stakeholder management across cultures.

Competencies

Product Sense & Solutioning :

converts ambiguous needs into scalable processes and configs.

Ownership & Execution :

plans → delivers → stabilizes; anticipates risks; hits dates.

Quality Orientation :

definition of done, acceptance criteria, and measurable outcomes.

Stakeholder Leadership :

clear narratives, crisp decisions, and transparent trade-offs.

System Thinking :

designs for reuse, observability, and future integrations.