Technical Support Engineer

Job Summary :

The Technical Support Engineer will be responsible for deploying, configuring, and supporting company software solutions at client sites or remotely. The role involves close coordination with clients, internal teams, and stakeholders to ensure smooth implementation, integration, and delivery of products and services.

Key Responsibilities :

• Install, configure, and implement software applications and solutions for clients.
• Understand client requirements and translate them into technical deliverables.
• Coordinate with development, QA, and support teams to ensure project success.
• Conduct system testing, user acceptance testing (UAT), and troubleshooting.
• Provide technical training and support to clients during and after implementation.
• Prepare documentation including configuration guides, implementation reports, and user manuals.
• Monitor performance and ensure smooth post-deployment operations.
• Handle on-site or remote deployment and ensure timelines are met.
• Escalate issues to the concerned teams and ensure timely resolution.

Required Skills and Qualifications :

(ref : hirist.tech)