Key Account Manager

About Karomi

ManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) enables 4000 leading Global and Indian brands. We offer everything to get artwork projects going & manage every step of the packaging and artwork process. Companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.

Overview

We are looking for a proactive and customer-focused

Key Account Manager

to strengthen relationships with our strategic clients across India and international markets, ensure their success with the platform, and drive account growth. The ideal candidate will have strong client management skills, a solution-oriented mindset, and the ability to collaborate across internal teams to deliver a seamless customer experience.

Key Deliverables

Act as the primary point of contact for assigned key accounts

Build and nurture long-term relationships with customers, understanding their business goals and aligning them with our product offerings

Ensure customer retention and satisfaction by addressing issues promptly and proactively

Identify upsell and cross-sell opportunities and work closely with the sales team to convert them

Lead periodic account reviews, performance tracking, and stakeholder engagements

Liaise with internal teams (Product, Support, Implementation) to resolve client queries and deliver value

Track account health and usage metrics; ensure clients are leveraging the platform effectively

Maintain documentation, update CRM tools, and prepare regular status reports

Represent the customer voice internally to influence product enhancements and service delivery

Required Qualifications

5+ years of experience in account management, client success, or B2B relationship management, preferably in a SaaS or enterprise tech environment

Excellent communication, presentation, and interpersonal skills

Strong problem-solving ability and a customer-first attitude

Ability to manage multiple stakeholders and coordinate with cross-functional teams

Experience using CRM tools (e.g., Salesforce, Zoho) and basic data analysis for account tracking

Willingness to travel occasionally for client meetings, expos, forums, and industry events

Bachelor’s degree in Business, Engineering, or related field

Nice to have :

Experience in the CPG, Pharma, or Food & Beverage industry

Understanding of packaging / artwork workflows or regulatory compliance software

Exposure to global client management