Fraud Manager Associate

Description

Join a dynamic team at the forefront of fraud prevention and client experience. Be part of a global organization committed to innovation and excellence. Work with talented professionals dedicated to protecting clients and modernizing banking processes. Advance your career in a collaborative and fast-paced environment. Make a meaningful impact on client satisfaction and fraud prevention strategies.

As a Payment Lifecycle Associate II in Global Banking you will lead a team of Payment Lifecycle Analysts and Associates. You will drive change through innovation execute firm strategies and modernize client fraud experiences. You will interact with internal teams and external clients serving as a primary contact for complex client requests. Your role involves participating in projects handling escalated requests and enhancing Global Banking systems and processes globally. You will report to a Payment Lifecycle Manager III as part of the Global Banking Fraud Prevention and Recoveries Team.

Job Responsibilities

• Manage direct reports coach team members monitor calls and resolve client concerns.
• Oversee real-time queue management case assignment and prioritization.
• Handle escalations of potentially fraudulent payments and engage clients for due diligence.
• Educate clients on Lookalike domain alerts.
• Investigate and process fraudulently negotiated items ACH and Wire transactions.
• Analyze client transactions to identify high-risk activities requiring client engagement.
• Own client fraud experience and satisfaction providing internal communication and updates.
• Support the development and maintenance of policies procedures and training materials.
• Provide regular updates to senior leadership through business reviews and KPI meetings.

Required Qualifications Capabilities and Skills

Preferred Qualifications Capabilities and Skills

Required Experience :

Manager

Key Skills

Electrical,Academics,Customer Service,Computer Data Entry,Cardiac Surgery,Freight Forwarding

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1