Key Account Manager-BD

Key Responsibilities :

1.Customer Satisfaction :

Resolve customer issues and coordinate with internal teams for timely solutions.

Lead customer meetings to address grievances and provide performance updates.

Conduct regular site visits to monitor service quality and build relationships.

2.Communication :

Respond promptly to customer requests and inquiries.

Communicate key updates on policies, generation data, and any service stoppages.

3.O&M Agreement Execution :

Ensure timely execution and renewal of O&M agreements before expiration.

4.Payment Collection :

Issue invoices to customers and follow up on payments to ensure timely collection.

5.Statutory Certificates :

Collect and manage required statutory documents (e.g., TDS and WCT certificates) from customers.

6.Customer Training :

Educate customers on using CRM portals for service management and support.

Skills & Qualifications :

Strong communication, customer service, and problem-solving skills.

Knowledge of O&M processes and / or energy systems (preferred).

Experience with CRM systems, invoicing, and contract management.

Strong organizational skills and attention to detail.