As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability. Your role will require you to interpret client issues accurately and design effective resolutions based on your comprehensive product knowledge, contributing to the overall success of our operations. Roles & Responsibilities : - Expected to perform independently and become an SME.- Required active participation / contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster their professional growth. Professional & Technical Skills : - Must To Have Skills : Proficiency in Microsoft Windows Server Administration.- Good To Have Skills : Experience with Vmware Virtualization Administration.- Strong understanding of server management and maintenance.- Experience in troubleshooting and resolving technical issues related to server environments.- Familiarity with network protocols and security practices. Additional Information : - The candidate should have minimum 3 years of experience in Microsoft Windows Server Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Server • India, KA, India