Senior Project Manager, Merchandizing / PIM / Image analytics!!

Inviting applications for the role of Senior Project Manager -Merchandizing / PIM / Image analytics!

In this role you will be accountable for the delivery of a full lifecycle of specific set of IT services within their Business Capability Framework (BCF) Portfolio, Platform or Transversal team. Creates and owns strategic long-term roadmap for the portfolio of applications within the BCF, Platform or Transversal team, based on industry best & up to date practices / technologies. Role is accountable to the Business Delivery Services Senior Director for the delivery of those services.

Responsibilities

Accountability for the delivery of BDS Services, engaging with Segments functional experts and Business partnership to understand the demand and deliver adequate solutions, including liaising with Infrastructure leads or managers for deploying adequate technology solutions that will serve the purpose of Applications in the Core Applications solutions and adherence to the agreed SLAs, KPIs and business metrics

Financial management (forecasting / optimising / delivering against budgets) for area(s) of responsibility

Accountable for the performance of the 3

rd

party partner within their BDS Portfolio

Fully accountable to deliver an Agile / DevSecOps Mindset across their BDS portfolio including transformational initiatives

Be the central accountable functional subject matter expert and design authority for their BDS Portfolio

Accountable for service reviews for their BDS Portfolio and for all service take ons for new applications to the Portfolio

Accountable for the security compliance, data privacy and audit compliance for their BDS portfolio

Ownership of application full lifecycle management and performance

Accountable for all ITIL, Development, and Architecture process compliance within their BDS Portfolio

Accountability for operational excellence within their BDS Portfolio

Ensuring adherence to SLA's and that all Portfolio risks are being adequately managed

Work with Segments to provide an operational interface to the business

Collaborate with projects according to DT signature processes

Coaching and development of talent within their team

Lead their associates in their roles in the delivery and maintenance of the BDS portfolio

In partnership with Segments engage with business units within their function(s). The scope would include Development, SLA's and customer service and processes

Responsible for building and maintaining 'Business Delivery Services' hub capabilities with direct line manager responsibilities for associates based on their hub site

Participation in Governance meetings at a director / peer / manager level

Propose and investigate new areas of improvement or further opportunity

Manage delivery of new services, functionality or process improvement within BDS through formal Service Introduction processes

Support delivery milestones using defined standard processes that meet agreed quality standards

Manage support processes within global support framework

Deliver and report on SLA's and adhere to ITIL standards

Ensure capability succession plans exist for both associates and the 3

rd

party partner and that, for associates, it meets career development wishes and match the long-term capability requirements for BDS

Coordinate with the Product managers in each region on application Development & service delivery / support matters

Line management of their direct reports

Provide senior management escalation and communication of major issues

Global responsibility for Business Functional Capability as Service Manager, including Escalation for changes & approvals, global service reviews

Accountable for the Disaster Recovery Exercise for Services owned and related crisis management

Promote initiatives that improve global Service Performance, Availability and Housekeeping

Accountable for the creation, maintaince and updating of all relevant documentation

Coordinate global initiatives to improve process & ways of working

Qualifications we seek in you!

Minimum Qualifications

IT Background

Should have a proven track record of delivering results in at least two of the following three areas :

Line management

Application delivery (project or program level)

Application support processes

Fluent English

Proven leadership and influencing experience with key stakeholders

Role model agile behaviors & methods with customers and peers

Continuously learning and building skills independently and with external Networks

Language : Fluent in English.

Preferred Qualifications / Skills

Good communication, especially in English and interpersonal skills

Strong analytical and problem solving skills

Ability to work effectively in a flexible and changing environment, manages multiple activities and priorities, and work well under pressure .

Hands on and 'can do' attitude

Work as part of a High performance team to delivery end to end all demands from the customers and business

Proactive mindset to propose and seek opportunities of improvement internally and for the business

Agile and DevOps mindset