Splunk

Job Title / Role : L2 Splunk Admin

Responsibilities :

• Take ownership and be available 24 X 7 in case of crisis management
• Perform trend analysis on the daily, weekly and monthly KPI reports to identify the potential risks and issues and guide the L1 / L2 team to drive them under continuous improvement plans.
• Review the Business specific KPI dashboards and suggest value based improvements
• Review the Incident, problem and change report and Guide L2 and L1 teams for closures within the SLA / OLA.
• Perform the RCA and drive the actions identified for permanent resolution of the issues.
• Training actions report including delivery of training materials created
• Review the Knowledge articles and suggest improvement and updates periodically
• Perform periodic audits and participates in the system improvement audits and contribute to the continuous improvement strategy
• Collaborate and contribute to the sprint review / Planning
• Escalation & complaint management on Incident / request & Crisis management
• Collaborate with the product owner and leadership for driving the future innovation
• Automate, stabilize and sustain the recurring tasks to drive the overall efficiency in the RTM run operations.

Qualifications :

Required Skills :