Key Account Manager - Operations

STARTEK is looking for Key Account Manager - Operations to join our dynamic team and embark on a rewarding career journey.

A Key Account Manager (KAM) is responsible for :

• Developing and managing relationships with key customers, with the goal of increasing revenue and customer loyalty.
• Identifying new business opportunities.
• Negotiating contracts and agreements with key customers.
• Collaborating with internal teams, such as product development and marketing, to ensure customer needs are met.
• Monitoring and analyzing customer feedback to identify areas of improvement.
• Managing and resolving customer complaints and issues.
• Staying up-to-date with industry trends, competition, and market changes.
• Achieving sales targets and reporting on sales activities and progress.

The ideal candidate should have strong interpersonal and communication skills, a proven track record of successfully managing key accounts, and experience in sales and customer relationship management. A deep understanding of the industry and market they are serving is also desirable.

Skills Required

Contract Negotiation, Sales, Customer Relationship Management, Key Account Management