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Senior Operations Analyst

Senior Operations Analyst

UnacademyCoimbatore, IN
23 days ago
Job description

Position : Senior Operations Analyst

Location : Remote (Work From Home)

Experience : 2–4 years (preferred)

Industry : EdTech / Operations / Sales Enablement

About the Role

We are looking for a results-driven Senior Operations Analyst to join our dynamic team at Unacademy. The ideal candidate will bring strong technical expertise, analytical thinking, and operational problem-solving to support and scale our sales and business processes.

Key Responsibilities

  • Build and manage dashboards using Data Visualization tools.
  • Design and automate data workflows using Google Sheets, Advanced Excel, and App Script.
  • Create and manage Google Forms and operational data collection tools.
  • Collaborate closely with the Sales team to streamline operations and drive insights.
  • Analyze performance metrics and generate reports to support strategic decisions.
  • Manage and resolve sales escalations with speed and accuracy.
  • Maintain and optimize CRM tools (preferably LeadSquared).
  • Ensure clear stakeholder communication and timely project updates.
  • Identify bottlenecks, propose solutions, and drive operational efficiency.

Required Skills & Qualifications

  • Bachelor’s degree in Engineering, Computer Science, or a related technical field.
  • 2–4 years of experience in operations, analytics, or sales enablement roles.
  • Strong command of Google Workspace, including Google Forms & App Script.
  • Familiarity with CRM systems, preferably LeadSquared or equivalent.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Strategic mindset with attention to operational details.

    • Nice to Have

  • Experience in EdTech or fast-paced startup environments.
  • Working knowledge of SQL or basic scripting languages.
  • Proficiency in data visualization (Power BI / Tableau) and Advanced Excel.

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    Senior Analyst • Coimbatore, IN