Job Description

Position Title, Responsibility Level

Executive

Function

Operations

Reports To

Assistant Manager

Work Experience

1-2 Years

Education Qualification / Certifications

Graduate

Permanent / Temporary

Permanent

Span of Control

Location

NOIDA SEZ

Shift Hours

17 : 00-03 : 00 Hrs

• This role is primarily responsible for processing transactions as per the SLAs outlined by the client.
• Ensure that all the transactions are processed as per the defined and documented desktop procedures.
• Ensure that the assigned targets in accordance with SLAs are met.
• Ensure that the quality of the transactions follows predefined parameters.
• Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures.