Customer Experience Intern

Position : Intern, Customer Support

Location : Bengaluru (On-Site)

Stipend : 20,000 / -

About Us

Unacademy is India’s largest learning platform, empowering millions of learners with top educators, interactive content, and cutting-edge technology. Our mission is to revolutionize learning and make quality education accessible to everyone. We are continuously expanding our offline and online learning experiences, ensuring excellence at every stage.

Role Overview

We are looking for an enthusiastic and proactive Customer Support Intern to join our team at Unacademy’s Bengaluru centre. In this role, you will support learners and educators, ensure smooth operational flow, and deliver an exceptional experience at the centre. This is a great opportunity to learn communication, problem-solving, and customer experience management in a fast-paced EdTech environment.

Key Responsibilities

• Interact with learners and address their queries with empathy and efficiency.
• Manage and track attendance, schedules, and daily operational updates.
• Handle inbound and outbound communication (calls, emails, messages).
• Maintain accurate records of learner feedback and interactions.
• Coordinate with internal teams to ensure timely issue resolution.
• Support on-ground operations during classes, tests, or events.

Requirements

Preferred Skills

Why Join Us