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Customer Support & Admin Specialist
PropertyLoopKottayam, Republic Of India, IN21 days ago
Job descriptionFluent in English (spoken and written) with impeccable grammar and tone Highly organised, proactive, and capable of handling a heavy admin workload Emotionally intelligent — calm under pressure, solution-oriented, and a clear communicator Tech-savvy — fast typing and confident navigating digital tools and CRMs Strong grasp of contracts, legal terms, or property workflows (a big plus) Remote setup ready : fast internet, noise-free space, webcam, and noise-cancelling headset Full training and daily support Opportunity to grow within a fast-scaling UK tech company Work with a sharp, mission-driven team Real ownership and career progression You struggle with admin-heavy roles or multi-tasking You’re looking for a relaxed, low-volume support job You cannot commit to UK hours or weekend shifts
Job Title : Customer Support & Admin Specialist
Location : Remote (India-based preferred)
Hours : Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm
Company : PropertyLoop.Co.Uk
Salary : Competitive | Based on Experience
About the Role
We’re PropertyLoop.Co.Uk, one of London’s fastest-growing PropTech platforms, revolutionising the way people rent, buy, and sell homes. We’re looking for an exceptional Customer Support & Admin Specialist to join our fully remote team.
This is not a call centre role — it’s high-level, hands-on support across our lettings and sales operations. You’ll handle complex queries, support estate agents and clients, manage contracts, and own high volumes of admin tasks. If you're detail-obsessed, a fast thinker, and thrive under pressure — we want you.
Key Responsibilities
- Respond to customer enquiries (email, live chat, phone, tickets) with speed and professionalism
- Manage tenancy and sales progress : contracts, payments, documentation, and compliance checks
- Liaise with landlords, tenants, agents, buyers and sellers — all with calm, clarity, and care
- Troubleshoot issues around maintenance, arrears, legal terms, and customer onboarding
- Keep workflows up-to-date across platforms like Excel, Stripe, HubSpot, and internal CRMs
Who We’re Looking For
What You’ll Get
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Customer Support Specialist • Kottayam, Republic Of India, IN
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