Attend important meetings, such as credit and revenue meetings, when requested.
Manage financial tasks like cashiering, foreign exchange transactions, night audits, and guest settlements upon departure.
Provide smooth, friendly service to guests and respond promptly to requests and inquiries.
Handle walk-in reservations and process phone reservations when the reservations department is closed.
Issue guest room key cards and ensure effective security measures.
Check the Paymaster daily and provide feedback to the Rooms Division Manager.
Encourage the team to upsell rooms and breakfast daily, sharing results and feedback.
Train new reception staff and ensure that Opera V9 is used for system training.
Maintain a daily courtesy call sheet, sharing feedback and actions with the manager.
Coordinate with various departments (Front Office, Housekeeping, F&B), especially with the General Manager, regarding VIP and important guests.
Carry out any additional tasks assigned by the management during working hours.
Perform duties in accordance with Mövenpick Hotels & Resorts’ core behaviors : Trust, Relationship, Entrepreneurship, and Drive.
Assist other hotel departments when needed during duty hours.
Qualifications
Experience in a similar role within hospitality.
Strong leadership and communication skills.
Proficient in hotel management software (e.g., Opera, PMS).
Ability to handle guest complaints and solve problems efficiently.
Fluent in English (spoken and written)
Ability to work under pressure and manage shifts, including weekends and holidays.
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Duty Manager • Kochi, Kerala, India
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