Telecaller Team Leader

Telecaller Team Leader

Location : Bangalore

Salary : ₹50,000+ per month (based on experience)

Industry : Mattress Industry

About Neobest Mattresses

At Neobest, we believe good sleep is the foundation of a better life. We create premium-quality mattresses designed for comfort, durability, and better health. Our mission is to make restful sleep accessible to every Indian household, and our telecalling team plays a key role in building that connection.

About the Role

We’re looking for an experienced and goal-driven Telecaller Team Leader to lead our telesales team at Neobest Mattresses. The ideal candidate will have strong leadership skills, a customer-first approach, and the ability to guide and motivate a team toward achieving daily and monthly sales targets.

Key Responsibilities

Lead and manage a team of telecallers to meet and exceed daily call and conversion targets.

Monitor team performance, provide feedback, and conduct regular performance reviews.

Train, coach, and support team members in communication, sales techniques, and product knowledge.

Oversee inbound and outbound call operations, including order confirmations, customer follow-ups, and lead conversions.

Maintain detailed records of team activities and performance reports through CRM tools.

Collaborate with sales, marketing, and operations teams to ensure a seamless customer experience.

Resolve escalated customer issues with professionalism, patience, and empathy.

Motivate the team to maintain consistent productivity, positivity, and service quality.

Requirements

Minimum 5 years of experience in telesales or customer engagement, with at least 3 years in a leadership or supervisory role.

Strong communication, problem-solving, and team management skills.

Proven ability to achieve and exceed sales targets.

Multilingual proficiency preferred : Kannada, Tamil, Telugu, Hindi, and English.

Experience working with CRM systems and performance tracking tools.

Strategic mindset with a focus on team motivation and customer satisfaction.

Bachelor’s degree preferred.

What We Offer

Competitive salary with incentives based on performance.

Leadership role with growth and career advancement opportunities.

Supportive and collaborative work culture.

Product and leadership training sessions.

Work Schedule

Full-time position with standard daytime working hours.

How to Apply

Apply directly through LinkedIn to join our growing team at Neobest Mattresses.

Shortlisted candidates will be contacted for the next steps in the hiring process.