Vice President Professional Services (EMEA / APAC)

About Us

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

We Are An Equal Opportunity Employer

Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Job Description

The Vice President of Professional Services will oversee all aspects of service delivery, including implementation, customer onboarding, support, and success, ensuring smooth integration of our SAAS products with client systems across the globe. This leader will focus on scaling global professional services, driving customer satisfaction, and managing a high-performing team of implementation specialists and consultants. You'll drive end-to-end SaaS product delivery , oversee project management , and ensure successful implementation of our S2P solutions. An Ideal candidate will have experience with large business transformation programs enabled by cutting edge ERP (SaaS and On premise) platforms such as SAP or Oracle. Your expertise in program management, customer success, and strategic leadership will help enterprises unlock real savings, minimize risks, and elevate compliance with our seamless, user-friendly software.

The VP - Professional Services (PS) will be responsible for P&L, delivery, quality of implementation, grooming managers and next level of leaders.

Key Responsibilities

Leadership & Strategy :

• Define and lead the global professional services strategy, aligning with overall business goals.
• Build and scale a world-class professional services organization that drives customer success and ensures long-term customer engagement.
• Collaborate with product, sales, and customer success teams to develop customized implementation plans.

Service Delivery & Execution

Client Success & Retention

Team Leadership & Development

Financial & Operational Management

Job Requirement

Key Qualifications

Why join Zycus

Be part of a team that's redefining procurement with Cognitive Procurement software. Let's innovate, transform, and create a significant impact together. Start your #CognitiveProcurement journey with Zycus, where you are truly #MeantforMore.

Skills Required

Sap, Erp, Saas, Agile Methodologies, Oracle