Customer Support Specialist

Role Description

This is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical problems, and providing technical support. Additionally, the specialist will track and analyze customer interactions and feedback to improve service quality.

Qualifications

• Customer Support and Customer Satisfaction skills
• Interpersonal Skills
• Technical Support skills
• Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the education technology industry is a plus
• Bachelor's degree in a relevant field is preferred