Customer Service Representative - International Voice Process

Customer Service Associate | US Healthcare Voice Support | Hiring Urgently

Job Role : Customer Service Associate

Process : International Inbound Voice Process

Salary : Up to ₹40,000 per month

Job Type : Full-Time, Permanent

Location : Thane, Mumbai (Work from Office)

Shift : Night Shift | 5 Days Working

Eligibility : 1 to 3 years Experience in US Voice Process | Healthcare experience is added advantage

Call Amol - 8655782024

Job Responsibilities

1.⁠ ⁠Handle inbound calls from international customers with empathy and professionalism.

2.⁠ ⁠Listen actively to customer concerns and provide accurate information about healthcare services.

3.⁠ ⁠Resolve queries efficiently using CRM software and internal knowledge bases.

4.⁠ ⁠Document all interactions and maintain detailed records in company systems.

5.⁠ ⁠Collaborate with team members and supervisors to ensure seamless service delivery.

6.⁠ ⁠Meet individual and team performance targets while maintaining quality standards.

7.⁠ ⁠Adapt to a fast-paced environment and manage multiple tasks simultaneously.

What We're Looking For :

• ⁠ ⁠Excellent English Communication Skills (Verbal & Written)
• ⁠ ⁠Strong Problem-Solving & Analytical Abilities
• ⁠ ⁠High Empathy & Active Listening Skills
• ⁠ ⁠Computer Literacy & CRM Knowledge
• ⁠ ⁠Comfortable Working in Night Shifts
• ⁠ ⁠Flexibility with Rotational Week Offs
• ⁠ ⁠Minimum 1 Year in Customer Service (Voice Process)
• ⁠ ⁠Healthcare BPO Experience is a BIG ADVANTAGE
• ⁠ ⁠Minimum HSC Passed (Graduates Preferred)

Perks and Benefits :

1.⁠ ⁠Competitive salary package up to ₹35,000 per month (or even higher for exceptional candidates)

2.⁠ ⁠Permanent employment with growth opportunities.

3.⁠ ⁠Exposure to international healthcare processes.

4.⁠ ⁠Skill development in CRM tools and customer service excellence.

5.⁠ ⁠Collaborative team environment with supportive management.

6.⁠ ⁠Clear career progression path within the organization.

Eligibility Criteria

Hiring Process

1.⁠ ⁠2 Rounds of Direct Interview (both on same day).

2.⁠ ⁠Quick joining documentation for faster onboarding.

Call Amol - 8655782024