Assistant Manager-Customer Support
On2Cook India Pvt LtdKolhapur, IN4 hours ago
Job descriptionStart as a one-person powerhouse — and slowly build, train, and lead your dream team of support legends. Mentor your team to stay cool under pressure, and warmer in tone. Instill the “customer first” mindset — not just in training sessions, but in every conversation. Coordinate with warehouses, couriers, and vendors to ensure replacements and parts move faster than excuses. Work closely with the operations and service teams to make sure every customer feels prioritized, not parked. Turn complaints into loyalty stories — and angry customers into brand advocates. Follow up like a pro until every issue finds closure (and every customer finds peace). Keep the “human” in customer support — empathy, understanding, and a touch of humor go a long way. Track KPIs like TAT, CAPA, resolution time, and NPS — and use them to make things better, not just prettier. Spot trends before they turn into trouble and push for smarter systems and smoother processes. 5–8 years in customer support, preferably in appliances, hardware, or anything that has a mind of its own. Strong communicator, quick thinker, and cool-headed problem solver. You treat every customer as if they signed your paycheck — because, technically, they do. You believe empathy isn’t a soft skill — it’s a power move. Educational Background : Bachelor’s degree in business, marketing, hospitality, or a related field; MBA is preferred. Sales Acumen Strong understanding of sales principles, lead nurturing, and customer engagement strategies. Communication & Customer Service Skills : Excellent verbal and written communication skills with a customer-focused approach. Ability to handle objections, resolve issues, and build rapport with clients. Leadership & Collaboration : Proven ability to lead and motivate a team to achieve targets. Strong interpersonal skills to work effectively across departments. Technical Proficiency : Proficient in using CRM software and sales tools, along with Microsoft Office Suite (Word, Excel, PowerPoint). Time Management & Problem-Solving : Highly organized with the ability to multitask and meet deadlines in a fast-paced environment. Strong problem-solving skills and a results-oriented mindset.
Assistant Manager – Customer Support
Location : Ahmedabad, India
Employment Type : Full-time
Experience : 5–8 years
About Us – On2Cook
At On2Cook, we are redefining the future of cooking. Our patented device combines Induction and Microwave technologies, enabling food to be prepared 70% faster, with 50% less energy consumption, and maximum nutrient retention.
Globally recognized and featured on Shark Tank India, On2Cook is an award-winning leader in kitchen technology (CES Innovation Award, iF Design Award, German Innovation Award). If you are passionate about food, innovation, and culinary excellence, this is your chance to cook up a bold career.
About the Role
At On2Cook India Pvt. Ltd., we’re not just building smart cooking devices — we’re building trust.
And that means when something breaks down, you don’t.
We’re looking for a hands-on Assistant Manager – Customer Support who starts as a one-man (or one-woman) army, and over time, builds an unbeatable team of problem-solvers. Someone who can juggle appliance breakdowns, warranty claims, replacements, logistics chaos, and customer calls — all while staying as calm as a simmering dal.
If “customer first” is your reflex, not your policy — welcome home.
What You’ll Be Doing (and Loving)
Customer Support Operations
- Handle complaints, breakdowns, and warranty requests with the speed of a pressure cooker whistle.
- Manage service calls, ticketing systems, and after-sales coordination that feels effortless to customers (even if it takes ten calls behind the scenes).
- Ensure every issue is closed with empathy, precision, and maybe even a smile emoji.
Team Building & Management
Logistics & Coordination
Customer Experience & Relationship Management
Reporting & Continuous Improvement
Who You Are
Why On2Cook
At On2Cook, you’ll lead a team that doesn’t just fix problems — it builds trust, one call at a time.
We don’t just care for our customers; we cook for them, too.
Create a job alert for this search
Assistant Support • Kolhapur, IN
Related jobs![Tech Program Manager - Guest Support [T500-14002]](https://cdn-logos.talent.com/v1/logo/image?feedcode=clickcast-appcast-li-in-cpc&company_name=lululemon)
)
- Promoted
- New!
Tech Program Manager - Guest Support [T500-14002]
lululemonKolhapur, IN Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well.We owe our success...Show moreLast updated: 4 hours ago
- Promoted
Senior Customer Support Engineer
StitchFinKolhapur, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 6 days ago
- Promoted
- New!
Assistant Purchasing Manager
The Postcard HotelKolhapur, IN Assistant Manager – Purchase & Administration.The Postcard Hotel, Corporate Office – Gurgaon.Every Postcard experience is rooted in authenticity, understated elegance, and a deeper connection with ...Show moreLast updated: 4 hours ago
- Promoted
- New!
Customer Support Specialist
CareerUS SolutionsKolhapur, IN The ideal candidate will serve as the primary point of contact for customers, handling inquiries, troubleshooting problems, and providing accurate information about products or services.Respond to ...Show moreLast updated: 4 hours ago
- Promoted
Customer Service Support Specialist
CradlewiseKolhapur, IN Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune.Our first product is a smart crib for babies from 0 to 24 months of age.
Cradlewise smart crib comes with an integrat...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Success Associate
CeloxisKolhapur, IN Respond to complex product queries from highly qualified customers via chat, email, and phone.Engage in remote web sessions to diagnose and resolve technical issues.
Work with product specialists to...Show moreLast updated: 4 hours ago
- Promoted
- New!
Customer Support Intern
ZoloKolhapur, IN Intern - Customer Support (Voice & Non-Voice Process).Customer Experience, Central Support Team.As a Customer Support Intern at Zolo, you will be the front line of our customer experience.You'll ma...Show moreLast updated: 4 hours ago
- Promoted
Customer Support Specialist
RakindusKolhapur, IN Responsible for handling data entry tasks within NetSuite, including processing simple transactions such as orders and credits, reviewing and releasing held orders, and entering new prospects.Addit...Show moreLast updated: 6 days ago
- Promoted
Customer Success Manager
Zocketsangli, maharashtra, in Customer Success Manager ( US ).At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketin...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
Wayground (formerly Quizizz)sangli, maharashtra, in This Customer Success Manager role focuses on partnering with K-12 schools across the U.It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue ...Show moreLast updated: 6 days ago
- Promoted
- New!
Walk-In Drive - Customer Support - International Voice process - 0 to 4 yrs exp
Infosys BPMKolhapur, IN Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!.Infosys BPM Hiring Center785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J.Nagar, Benga...Show moreLast updated: 4 hours ago
- Promoted
- New!
Associate Process Manager
Eclerx Services Limited, Mumbai, MaharashtraKolhapur, IN As a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives.You will be re...Show moreLast updated: 4 hours ago
- Promoted
- New!
Customer Support
NDAKolhapur, IN We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.
At least a Bachelor's degree in any discipline.Excellent communication skill...Show moreLast updated: 4 hours ago
- Promoted
- New!
Support Manager –.NET Applications (18x5 Support)
LTIMindtreeKolhapur, IN NET Applications (18x5 Support).Offshore (preference in order of Bangalore / Hyderabad / Any).Offshore Service Delivery Manager.
ITSM processes (ServiceNow preferred).SLA adherence, and client satisfact...Show moreLast updated: 4 hours ago
- Promoted
Customer Support Specialist
LawSikhoKolhapur, IN URGENT HIRING : Customer Support Team.Immediate Openings! Work From Home!.We are looking for motivated candidates, especially from Tier 2 / 3 / 4 / 5 Cities, to join our remote Customer Support team.Days ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Advocacy Manager
Check Point Softwarekolhapur, maharashtra, in The Check Point Customer Success Program provides a select group of customers with access to a team of headquarter-level resources that are focused on stabilization and process improvement.Customer...Show moreLast updated: less than 1 hour ago
- Promoted
- New!
Customer Support Specialist
People Prime WorldwideKolhapur, IN Our client is a trusted global innovator of IT and business services, operating in 50+ countries.They specialize in digital transformation, IT modernization, consulting, and managed services.With a...Show moreLast updated: 4 hours ago
- Promoted
- New!
Customer Support Representative
RegisterKaroKolhapur, IN Customer Support Representative.We are looking for a motivated and empathetic.Customer Support Representative.You will be the first point of contact for our customers, helping resolve their queries...Show moreLast updated: 4 hours ago