Customer Support Specialist

Designation : Customer Service Representative

Roles & Responsibilities

• Attend and log service calls from existing Australian solar customers facing system issues.
• Validate complaints through basic troubleshooting and collect accurate problem details.
• Create and assign service tickets to the appropriate regional service or technical team.
• Coordinate with field teams to ensure timely resolution and job completion.
• Follow up with customers post-service to confirm satisfaction and close calls.
• Maintain detailed call logs and service records in the CRM.
• Share daily / weekly updates with the service manager on open and completed cases.
• Identify and forward potential upselling or AMC opportunities to the sales team.
• Participate in training sessions to stay updated on solar products and service processes.
• Work during Australian business hours and maintain professional communication with clients and internal teams.

Requirements