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Enterprise Voice Sr Analyst

Enterprise Voice Sr Analyst

UnisysBangalore, KA, India
30+ days ago
Job type
  • Full-time
Job description

What success looks like in this role :

Creation of design documents and Solution Architecture diagrams based on :

  • Information gathered through an In-country UC Consultant
  • Determined by existing defined reference

Propose design alternatives with Pros and Cons to the customer

Strong knowledge of gateways and good awareness of deployment limitation in certain scenarios

Configure gateways, analog gateways based on approved designs

Design and confiure Skype for Business / Lync dial plans

Awareness of Exchange Unified Messaging for Customer sites

Provide feedback to PM, Practice Lead, and other team members to increase customer satisfaction and improve the practice as a whole

You will be successful in this role if you have :

Technical skills required for this position include :

  • In-Depth knowledge and hands-On experience with Gateways and SBC (Sonus\Ribbon, AudioCodes)
  • ITIL Framework awareness
  • Hands-on experience with PBX systems in environments larger than 500 subscribers and challenges come with larger sites, e.g.FaxesDoor openersAlarming systemsIVRscall centers
  • Solid knowledge of : General call routing conceptsSIP protocol and various codecsISDN protocols and detailsNumber manipulation and normalization
  • Able to troubleshoot voice routing issues
  • Lync / Skype for Business Voice Routing knowledge and hands-on experience
  • Teams Direct Routing knowledge and hands-on experience
  • Zoom knowledge
  • Additional skills required for this position include :

  • AttitudeGet things doneWilling to helpProblem solverStrong sense of ownership for work packages owned
  • Able to see “through the eyes of others”, like project manager, customer etc.
  • Be able to work in a virtual, structured, truly global team with different mentalities
  • International and intercultural work experience required.
  • Ability to work both individually and with teams
  • Must be able to work proactively and under pressure
  • English business fluent
  • LI-UG1

    Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.