Hospitality Operations Lead

Job role : Cafe manager / assistant manager / executive (Hotels / Restaurants)

Location : North India

Department : F&B operations

Job experience : 2-5 years

Job brief

The Cafe manager / asst. manager / executive shall be responsible for managing & overseeing the daily food & beverage (F&B) operations, timely food preparation, Serving and cleanliness, ensuring seamless experience for guests visiting the restaurant / cafes at the hotel / hostel. He / she shall also be responsible for purchasing / procurement, inventory management, accounting, people management, etc. to meet business goals as per company standards.

Key responsibilities

• Understanding of the hospitality / hotel / restaurant / QSR industry
• Coordinating daily F&B operations to ensure efficiency and productivity
• Delivering superior food and beverage service, responding promptly to customer complaints to maximize satisfaction and maintaining positive feedbacks
• Managing both front of the house and back of the house restaurant operations, scheduling work shifts and ensuring compliance with sanitation and safety regulations
• Regularly reviewing product quality and building / researching for new F&B vendors
• Projecting future needs for F&B goods, kitchen utensils and cleaning products to facilitate smooth operations
• Optimising operational costs, identifying measures to reduce waste and creating detailed reports on revenues and expenses
• Promoting the brand in the local community through promotions, live events, etc. to reach a broader audience
• Training new and current employees on proper customer service practices
• Ensuring timely repairs & maintenances, deep cleaning, stock keeping, etc.
• Managing inventory, stock, storage, etc.

Qualifications