Senior Servicenow Developer (ITSM)

Responsibilities :

• Configure Incident, Problem, Change, Knowledge, Service Catalog.
• Develop SLAs, Notifications, and Reports for ITSM processes.
• Automate ITSM workflows using Flow Designer and scripting.
• Support production issues and continuous enhancements.
• Hands on experience on Inbound actions client scripts, UI Policies, Business rules, UI actions, Import sets, Transform Maps, Notifications, script Includes
• Proficient with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management)
• Strong understanding of ITIL framework and service lifecycle
• Excellent analytical and problem-solving skills
• Effective communication and interpersonal skills
• Strong documentation and reporting skills

Requirements :