Network Management Associate & Specialist Care

Position Overview

You will be managing relationships with new, existing and tenured Consultants (Experts) using our Internal tools. You will have to comply with strict Compliance procedures (GDPR and PII) to ensure the highest quality of response and resolution, whilst collaborating with other Customer Care and Network Management Team members across the globe.

Responsibilities

In this role you will act as a mediator between Third Bridge and external experts through :

• Managing specialist relationships to effectively provide their services to clients
• Resolving and addressing customer questions and complaints, provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution
• Ensure data is up to date and accurate
• Ensure positive experience for our internal / external stakeholders
• Answer and respond to queries through various forms of communication (e.g., phone and email)
• Listen and respond to internal / external stakeholder needs, feedback and concerns
• Ensure smooth handover between internal departments and teams where needed
• Work in a collaborative environment to meet and exceed assigned goals

Qualifications

Skills

A successful candidate will have :

Additional Information

How will you be rewarded

Skills Required

Customer Service, Time Management, Senior Executive, Network Management