Desktop Support Engineer - Ticketing System

Job Description :

• Handles all IT products like servers, lease lines, networks, firewalls, PRI, etc.
• Provides support and maintenance through a ticketing tool.
• Manages IT assets and tracks them for maintenance and software updates.
• Knowledge of SonicWall Firewall is required.
• Configures and troubleshoots firewalls, routers, switches, VPNs, DHCP, NAT policies, bandwidth management, port management, access rules, and DNS.
• Monitors and implements antivirus policies.
• Configures, maintains, and troubleshoots network printers.
• Responsible for maintaining the company's strategy by designing, implementing, and maintaining servers and software.
• Installs, configures, and troubleshoots software for end-users.
• Configures and troubleshoots desktops / laptops for L1, L2, and L3 levels and manages backups and recovery.
• Resolves hardware problems and installs applications.
• Has exposure to Windows server / Linux and Asterisk server.
• Installs, sets up, and maintains networks and configures peripherals, cabling, and equipment as needed.
• Analyzes whether repairs or replacements are necessary in a timely manner.

Job Specifications :

(ref : hirist.tech)