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Paktolus - Manager - Client Success

Paktolus - Manager - Client Success

PaktolusMumbai,Mumbai, India
29 days ago
Job description

Job Summary :

  • Effectively facilitate meetings and brainstorming sessions with business as well as the technical team.
  • Require strategic design and mapping of business requirements & solutions to system / technical requirements.
  • Examine functional product requirements and breakdown the requirements into details technical stories and tasks.
  • Construct Use case diagrams and workflow charts, to help clarify and elaborate upon technical requirements.
  • Identify and engage all key stakeholders, contributors, business, and technical resources required for product updates and ensure contributors are motivated to complete tasks within the parameters of the requirements.
  • Work with the entire team and customers to resolve any conflicts or confusion related to requirements or desired functionality.

Responsibilities :

  • Effectively collaborate with Technical and Non-Technical team members and customers.
  • Oversees and take ownership for the successful completion of the assigned project.
  • Lead the ERP level project development efforts with minimal direction from the director or manager.
  • Effectively facilitate meetings, brainstorming sessions to build consensus within customers representatives and in the technical team (development + QA).
  • Create detailed documentation covering use cases and business requirements.

    • Scrum planning.

  • Reporting to management and obtaining approval before taking any key project decision.
  • Provide guidance to technical teams regarding functional requirements.
  • Ensure & validate that delivered functionality meets customer's expectation.
  • Coordinate UAT efforts.
  • Demo the released features / application to customers.

    • Key Skills : (must have).

  • 3+ years' work experience in end to end systems development process.
  • Excellent verbal and written communication skills.
  • Must have good listening skills.
  • Knowledge and experience in using Postman tool for APIs.
  • Extensive knowledge of relevant technology concepts (e.g client-server, relational databases, cloud-based and web-based architectures).
  • Basic competence in at least one programming language (e.g C#, node.js, JavaScript, or PHP etc.
  • Basic understanding of the implementation of ERP or CRM systems.
  • Ability to quickly assimilate and apply business models and technologies.
  • Team player with strong interpersonal skills and the ability to lead the team when required.
  • Proactive risk analysis in the project and providing steps to customer / internal dev team to mitigate the risk.
  • Must have an extensive working knowledge of Business Intelligence concepts (e.g reporting, querying software, OLAP, spreadsheets, dashboards, and data mining).
  • Knowledge and experience with service / API patterns including protocols and formats such as SOAP, REST, XML, and SWAGGER.
  • Strong communication skills, including prioritizing, problem-solving and interpersonal relationship building.
  • Extensive Experience in technical business analysis.
  • Advanced knowledge of programming languages like SQL and system integration solutions.
  • Proven time management cum organization skills (must be able to prioritize workload and meet deadlines).
  • Must have excellent ideas presentation skills through PPT or Word.

    • Addon Skills :

  • Experience in BFSI (Banking, Finance & Insurance) domain.
  • Knowledge of Information Security / Identity management.
  • Understanding of Testing methodology and processes.

    • ref : iimjobs.com)

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