Licious - Senior IT Engineer
LiciousBangalore3 days ago
Job descriptionRetail IT Experience (Highly Desirable) : Prior experience managing and supporting IT infrastructure in a retail environment, including Point of Sale (POS) systems, multiple store locations, and warehouse operations. Expert Issue Resolution : Serve as a point of escalation for complex IT issues, service requests, and technical problems. Infrastructure Management : Oversee the day-to-day management and optimization of the IT infrastructure, including desktops, laptops, servers, network equipment, and other end-user devices. Collaboration : Collaborate with other IT departments (e.g., Systems, Network, Security) to streamline support processes, resolve cross-functional issues, and improve overall service delivery. Mentorship : Provide guidance and technical mentorship to junior IT support staff, assisting them with complex issues and helping to build their skills and confidence. Documentation : Create and maintain comprehensive documentation of IT processes, procedures, and resolutions to build a robust knowledge base for the entire team. Customer Satisfaction : Ensure a high level of end-user satisfaction by addressing user concerns, gathering feedback, and implementing improvements based on their input. IT Projects : Participate in and lead IT projects related to service desk enhancements, technology upgrades, and new system Skills and Qualifications : Experience : A minimum of 5-8 years of experience in an IT support or technical support role, preferably within a rotational or 24 / 7 shift environment. Technical Proficiency : Demonstrated expertise in troubleshooting and resolving complex hardware and software issues. IT Tools : Proficient with IT service management tools like Jira, Slack, or similar platforms. Communication : Excellent verbal and written communication skills with the ability to convey technical information clearly to both technical and non-technical stakeholders. Problem-Solving : Strong analytical and problem-solving abilities, with the capacity to make informed decisions under pressure. Adaptability : The ability to work independently and effectively within a rotational shift schedule, including nights and weekends. Collaboration : A team player with the ability to work collaboratively across different departments to achieve organizational goals. Certifications : Relevant certifications such as ITIL, MCP, CompTIA A+, or similar are highly desirable. Education : A Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Description : Description : Senior IT Engineer.
Position Title : Senior IT Engineer.
Location : Bangalore, India.
Department : IT / Technology Reporting To : Manager IT.
Job Type : Full Time Onsite (Rotational Shifts).
Position Summary :
We are seeking a proactive and highly skilled Senior IT Engineer to join our team.
The ideal candidate will be responsible for providing expert-level technical support and managing critical IT infrastructure within a 24 / 7 operational environment.
This role requires strong problem-solving skills, a customer-centric mindset, and the ability to operate effectively in a rotational shift schedule.
You will play a key role in ensuring system availability, driving incident resolution, and collaborating with cross-functional teams to maintain high standards of service delivery.
Key Responsibilities :
- Rotational Shift Operations : Work a flexible rotational shift schedule to provide continuous, 24 / 7 technical support.
This includes managing daily IT operations, responding to incidents, and ensuring system availability during all shifts, including nights, weekends, and holidays.
You will be responsible for timely and effective resolution of incidents, maintaining agreed-upon SLAs and KPIs.
(ref : hirist.tech)
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Senior It Engineer • Bangalore
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