ServiceNow NowAssit, ITSM

About Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Job Title : ServiceNow NowAssit, ITSM developer

Location : PAN INDIA

Work Mode : Hybrid Mode

Experience : 7-10 years

Job Type : Contract to hire (C2H)

Notice Period : - Immediate joiner

Mandatory Skills :

Lead ServiceNow development in implementing solutions for AI Applications Testing

Implement Now Assist and Conversational AI Virtual Agent to enhance self service and reduce manual workload

Develop and maintain AI driven observability solutions deriving insights from logs metrics and traces

Create RESTSOAP API integrations between ServiceNow and external AIML platforms observability tools and enterprise apps

Design end to end workflows across AI Testing domain to test AI powered applications Conversational Interfaces Agentic workflows Traditional ML models and etc

Automate data ingestion event correlation and AIdriven resolution workflows

Ensure adherence to ITIL best practices and enterprise security standards in AIenabled solutions

Establish governance and transparency for AIdriven decisions

Continuously enhance ServiceNow performance scalability and automation accuracy to drive ITSM effectiveness

Qualifications

6 years of combined experience in ServiceNow development and object oriented programming Java JavaScript Python

ServiceNow CSA and CAD certified

Hands on with AIML models RPA tools and predictive intelligence solutions

Minimum 4 years of hands on ServiceNow development experience

Advanced proficiency in JavaScript Glide scripting Business Rules UI policies and ServiceNow APIs python scripting

Strong knowledge of data structures design patterns performance scalability optimization

Experience with modern UI frameworks Angular React

Practical expertise in AIML model integration AI Ops and workflow orchestration with Agentic AI

Solid understanding of ITIL processes across Incident Change Request and Problem Management

Familiarity with Cloud platforms Azure AWS and AIML frameworks eg Azure OpenAI

Proven experience integrating external AI models via RESTSOAP APIs