Cluster Manager Operations and Service

Job Purpose

This position is open with Bajaj Finance Anchor : Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions / actions for better outcomes

Duties and Responsibilities

Responsible for support to Rural Branch service & cashier Ensuring policy adherence and meeting the KPIs at branches Ensuring adherence to Process & Policies QA for the request tagged in CRM & receipt updated in FinnOne / Pennant by Branch cashiers Provide Feedback to branch users on error & improving the accuracy Data Analysis & Monthly presentation preparation for Rural Team Resolving reconciliation open entries & ensure zero pendency Following with IT / PMO for issues faced by branches and timely closure for the same Co-ordination with Audit team for Observation shared and closure of the same Process Initiative : system related development and automation

Required Qualifications and Experience

Practice Emotional Intelligence - Develops the team supporting them to do moreListens to others stays calm under pressure and treats everyone with respect.

Required Experience :

Manager

Key Skills

Customer Service,ABAP,Apps,Electronics Engineering,Large Account Management,Client Services

Employment Type : Full-Time

Experience : years

Vacancy : 1