Customer Solutions Specialist

We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.

Qualifications & experience :

At least a Bachelor's degree in any discipline

Excellent communication skills and a high literacy rate (English and Hindi)

High-performance computer, as well as a stable Internet connection is required

Experience of working in Customer Support field will be a plus

💡 During the probation period, the successful candidate will work remotely. This allows for flexibility and the opportunity to demonstrate skills and capabilities in a remote setting. After the probation period the relocation and in-office work in Malaysia will be required and supported by the company.

Tasks & responsibilities :

Respond to customer inquiries via livechat, email, phone or social media platforms

Provide accurate, valid, and complete information by using the right methods / tools

Resolve product or service-related problems by clarifying the customer's complaint, selecting and explaining the best solution

Maintain a deep knowledge of the company's products, services, and policies

Collaborate with team members and other departments to ensure customer issues are addressed effectively

Work Timing : full-time, flexible schedule, 12 hours / shift (one-hour break included)

Benefits :

Competitive salary + сovering the relocation package

Training provided

Opportunities for career growth

Long term work

Friendly team