About the Role
We are seeking a seasoned and visionary leader to AVP - Global Payroll Operations across multiple geographies in a SaaS-driven environment. The role focuses on driving digital transformation, ensuring global compliance, and strengthening governance, automation, and scalability to deliver an exceptional client experience.
Key Responsibilities
Strategic & Operational Leadership
- Lead global payroll delivery across multiple regions within a SaaS-enabled model. (India & Middle East)
- Drive automation, process excellence, and digital transformation to enhance accuracy and efficiency.
- Establish robust governance across payroll systems, integrations, and data management.
- Ensure adherence to global tax regulations, statutory filings, and audit standards.
- Oversee financial governance including cost optimization, pricing strategy, and gross margin management.
- Define and monitor SLAs, KPIs, and service excellence metrics.
Escalation & Risk Management
Serve as the executive escalation point for critical payroll issues.Conduct root cause analysis and implement preventive measures.Build structured escalation frameworks and maintain transparent client communication.People & Leadership Development
Lead and develop large, multi-region teams while fostering accountability, innovation, and collaboration.Mentor senior delivery leaders and build a strong leadership pipeline.Monitor performance and productivity through data-driven insights and leadership KPIs.Key Skills & Experience
CA / MBA / Postgraduate with 16–20 years of experience in global payroll leadership within SaaS-led environments.Deep expertise in statutory compliance, taxation, and multi-country payroll governance.Strong understanding of payroll technologies, HRMS integrations, and data privacy standards.Proven track record in financial governance, SLA management, and transformation leadership.Advanced proficiency in MS Excel and SaaS-based payroll / HR tech platforms.Demonstrated success in leading large-scale operational and digital transformation initiatives.