Debt Collector

Job description :

Designation : Account Manager ( Contact Center)

Shift : 24

Salary : Up to 35LPA (Based on last drawn)

Experience : Minimum 10 years of experience in US Debt Collections.

Job Summary :

We are seeking a dynamic and experienced Account Manager to lead and manage client relationships in the debt collections domain, with a strong background in process transitions. The ideal candidate will have a proven track record in managing end-to-end collections operations, driving performance, and ensuring seamless transitions of new business processes. A valid US visa is mandatory for this role due to potential client visits and transition activities.

Key Responsibilities :

• Manage client relationships and act as the primary point of contact for all operational and strategic matters.
• Oversee day-to-day operations of the debt collections process, ensuring SLAs and KPIs are consistently met.
• Lead and execute transition projects, including due diligence, knowledge transfer, and stabilization phases.
• Collaborate with cross-functional teams (Operations, Quality, Training, Compliance) to ensure smooth onboarding of new processes.
• Analyse performance metrics and provide actionable insights to improve collections efficiency and effectiveness.
• Ensure compliance with regulatory requirements and client-specific guidelines
• Conduct regular business reviews with clients and internal stakeholders.
• Travel to client locations (primarily in the US) as required for transitions and relationship management.

Required Qualifications :

Preferred Qualifications :

Skills Required

Transition Management, Ms Office, Reporting Tools