Reporting into the partner / director, is accountable for the successful delivery of all Managed Service engagements and to provide a continuous revenue stream for Managed Services by enhancing and maintaining existing services.
The AD of Managed Services provides leadership, direction, and guidance to the Managed Services team to ensure high standards of delivery and smooth running of our Managed Service engagements.
Responsible for monitoring and managing key Managed Services KPIs including profitability, billable utilisation, revenue delivery (actual vs expected), margin, whilst identifying areas of improvement in relation to :
Contractual Compliance
Customer Satisfaction
Resourcing and Scheduling
Processes and Quality
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Assistant • Pune, Maharashtra, India
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