Process Excellence Lead

Job Description

We are seeking a dynamic and experienced individual to join our Commercial Operations team in Manesar. This role is critical to driving end-to-end process management , ensuring customer satisfaction and spearheading innovation and transformation projects across EMEA & India operations.

This role blends strategic process oversight with hands-on operational involvement , requiring strong collaboration across teams, a deep understanding of system and workflow optimization, and the ability to deliver measurable outcomes. The successful candidate will bring a strong analytical mindset , demonstrated project leadership, and the ability to influence stakeholders across various levels and geographies.

The ideal candidate will not only oversee daily operational performance but will lead continuous improvement efforts , foster cross-functional innovation , and champion quality excellence throughout the organization.

Key Responsibilities

• Oversee and manage daily operational activities with a focus on achieving production targets, quality metrics, and customer satisfaction.
• Lead process improvement initiatives using Lean, Kaizen, or Six Sigma methodologies to drive efficiency and cost optimization.
• Manage SAP ECC and CRM project activities, including designing test cases, coordinating user acceptance testing (UAT), and ensuring smooth implementation of system upgrades and process changes.
• Lead SOP creation and standardization related to SAP ECC and CRM processes, ensuring that system users are well supported with clear guidelines and best practices.
• Drive customer feedback (Customer Experience) analysis and lead action planning for enhanced service delivery.
• Collaborate with cross-functional teams and global stakeholders to ensure successful project execution and alignment with strategic goals.
• Ensure Quality Management System (QMS) compliance and audit preparedness (SOX and external audits), including managing RCA / CAPA and maintaining documentation controls.
• Present project progress, business cases, and insights to senior leadership through data-driven storytelling and reporting.
• Lead the resolution of customer escalations, partnering with global teams to tackle complex operational issues.
• Mentor and guide team members while promoting a positive, collaborative, and performance-oriented team culture.
• Own and manage specific sub-processes end-to-end, providing support for daily operations as required.
• Support people engagement initiatives by tracking daily performance, offering coaching, and facilitating feedback sessions.
• Work closely with managers and team supervisors to address team learning needs, performance gaps, and development opportunities.
• Foster a strong culture of accountability, collaboration, and innovation.
• Support Web Billing operations, including end-to-end process optimization and customer portal registration.

Required Skills & Experience

Qualifications

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : https : / / careers.agilent.com / locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required : No

Shift : Day

Duration : No End Date

Job Function : Customer Service

Skills Required

Trend Analysis, Kaizen, Lean, Uat, Six Sigma, Crm, Sap Ecc