Senior Steward

A restaurant steward, also known as a restaurant server or waiter / waitress, plays a crucial role in ensuring a positive dining experience for customers. They are responsible for various tasks related to customer service, order taking, and maintaining the overall cleanliness and organization of the restaurant. Here's a comprehensive job description for a restaurant steward :

Job Title : Restaurant Steward

Job Summary : A restaurant steward is responsible for providing exceptional customer service, taking food and drink orders, serving customers, and maintaining the cleanliness and orderliness of the dining area. The steward's goal is to create a pleasant and enjoyable dining experience for patrons.

Responsibilities :

Customer Service : Greet customers warmly, escort them to their tables, and provide menus.

Assist customers in selecting dishes, answering questions about menu items, and offering recommendations.

Take accurate orders and relay them to the kitchen staff, ensuring any special requests or dietary restrictions are noted.

Order Taking and Serving : Serve food and beverages promptly and accurately, following established serving standards.

Ensure that each dish is presented well, following the restaurant's plating guidelines.

Attend to customers' needs during their meal, refilling drinks, providing condiments, and addressing any concerns promptly.

Billing and Payment : Present the bill to customers, accurately itemizing their orders and any additional charges.

Process payments using the restaurant's POS (Point of Sale) system, handling cash and electronic transactions securely.

Table Maintenance : Set up tables before service, ensuring they are clean, properly arranged, and adequately stocked with necessary items (napkins, utensils, condiments, etc.).

Clear dishes and utensils from tables once customers have finished their meals, ensuring a clean and organized dining area for incoming guests.

Communication : Maintain effective communication with kitchen staff to ensure orders are prepared accurately and delivered in a timely manner.

Communicate customer feedback, special requests, and any issues to the restaurant management or relevant personnel.

Cleanliness and Hygiene : Regularly clean and sanitize tables, chairs, and other surfaces in the dining area.

Assist in maintaining overall restaurant cleanliness, including sweeping and mopping floors, and ensuring restrooms are tidy.

Upselling and Promotion : Suggest additional menu items, specials, and promotions to customers to enhance their dining experience and potentially increase sales.

Requirements :

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, high-pressure environment.
• Strong multitasking abilities and attention to detail.
• Knowledge of the menu, including ingredients and preparation methods.
• Ability to handle customer concerns and complaints professionally.
• Physical stamina to stand and walk for extended periods.
• Familiarity with Point of Sale (POS) systems is a plus.
• Prior experience in a similar role is advantageous but not always required.

Overall, a restaurant steward is a vital link between the customers and the kitchen, contributing to the overall success of the restaurant by providing exceptional service and maintaining a welcoming dining atmosphere.

Job Type : Full-time